Booking terms & conditions
1. Operator and scope
The website mbzrentals.com and the MBZ Rentals brand are operated by MBZ Inmo, S.L., a Spanish limited liability company based in Mallorca and registered as a Central de Reservas under number CR/366 (hereinafter “MBZ Inmo”).
MBZ Inmo provides tourist reservation and intermediation services and may also provide property management and guest support services on behalf of property owners or accommodation providers.
The accommodation offered through MBZ Rentals may be owned or operated by third parties. Unless expressly stated otherwise, MBZ Inmo acts as a reservation intermediary on behalf of the accommodation provider identified in the booking confirmation.
These Booking Terms & Conditions apply to reservations made directly through MBZ Rentals. Where a reservation is made through a third-party booking platform, the terms and conditions of that platform may also apply.
By completing a reservation, the guest confirms that they have read and accepted these Booking Terms & Conditions, the applicable Cancellation Policy, the House Rules and any additional property-specific rules made available before completion of the reservation.
2. Reservations
A reservation is considered confirmed when the booking process has been completed, any payment required at the time of booking has been successfully processed and a booking confirmation has been issued.
The person making the reservation must be at least 18 years old and must have authority to make the reservation on behalf of all guests included in it.
The booking confirmation will specify the property, dates of stay, number of guests, price and the applicable payment conditions.
Guests are responsible for checking the booking confirmation and informing MBZ Inmo promptly of any incorrect information.
3. Prices and payments
The accommodation price and any mandatory charges applicable to the reservation will be displayed during the booking process.
Payment conditions, including any advance payment, deposit or outstanding balance, will be specified during the booking process and/or in the booking confirmation.
Where a tourist tax or another legally required charge is payable separately, this will be indicated in the booking information where applicable.
Failure to make a required payment within the specified deadline may result in cancellation of the reservation in accordance with the applicable booking conditions.
4. Cancellations, changes and non-refundable reservations
All reservations made directly through MBZ Rentals are non-refundable from the moment the reservation is confirmed.
If the guest cancels the reservation, shortens the stay, arrives later than the booked arrival date, departs earlier than the booked departure date or fails to arrive, amounts paid in relation to the reservation will not be refunded or credited towards another reservation, except where a refund is required by mandatory applicable law.
However, if MBZ Inmo, S.L. is able to rebook the same accommodation for all or part of the cancelled dates, a full or partial refund may be issued in respect of the successfully rebooked dates. The refund will not exceed the net amount actually recovered from the replacement reservation and, in any case, will not exceed the amount originally paid by the guest. No refund will be due for dates that are not successfully rebooked.
A cancellation by the guest does not automatically entitle the guest to transfer the amount paid to another property, another stay or alternative dates.
Requests to change the dates, property or number of guests are subject to availability and prior approval by MBZ Inmo. MBZ Inmo is not obliged to accept a requested change. Any approved change may be subject to a difference in price or other applicable conditions.
The non-refundable cancellation condition does not limit the guest's rights where the booked accommodation cannot be provided for reasons attributable to the accommodation provider or MBZ Inmo. In such circumstances, any refund, alternative accommodation, compensation or other remedy will be determined in accordance with the circumstances and mandatory applicable law.
5. Right of withdrawal
Accommodation reservations for a specific date or period are not subject to the standard 14-day right of withdrawal applicable to certain distance contracts.
The non-refundable cancellation conditions therefore apply from the moment the reservation is confirmed, without prejudice to any mandatory rights available to the guest under applicable law.
6. Check-in and check-out
Guests must respect the check-in and check-out times communicated in the booking confirmation or arrival instructions.
Early check-in or late check-out is subject to availability and must be agreed with MBZ Inmo in advance.
Guests are responsible for following the arrival, access, key collection and departure instructions provided before their stay.
7. Guests, occupancy and visitors
The maximum authorised overnight occupancy of the property must not be exceeded.
Only guests included in the reservation may stay overnight at the property.
Daytime visitors are permitted unless otherwise stated in the property-specific rules. Visitors may not stay overnight unless they have been added to the reservation and the authorised occupancy is respected.
The person making the reservation is responsible for the conduct of the guests included in the reservation and for visitors invited to the property.
Parties and events are not permitted unless expressly authorised in writing in advance.
8. House Rules
Guests must comply with the House Rules made available through MBZ Rentals and with any additional rules applicable to the individual property.
Property-specific rules may concern, among other matters, noise, smoking, pets, swimming pools, barbecues, parking, air conditioning, waste disposal and residential community regulations.
Serious or repeated breaches may, where justified and permitted by applicable law, result in termination of the stay or other appropriate measures.
9. House Rules
Guests must provide the identification and other information required under applicable Spanish regulations concerning persons using accommodation services.
Guests may be required to present or provide information from a valid passport, national identity card or other accepted identification document and to complete the required guest registration procedure.
MBZ Inmo may collect and communicate information required by law to the competent authorities.
Failure to provide information that is legally required for the provision of the accommodation may prevent or delay check-in.
10. Care of the property and damages
Guests must use the property, furniture, appliances, equipment and facilities responsibly and for their intended purpose.
Any damage, malfunction, accident or loss of keys or access devices must be reported to MBZ Inmo as soon as reasonably possible.
Guests may be responsible, in accordance with applicable law, for reasonable costs resulting from damage caused intentionally or negligently by themselves, members of their group or visitors.
Where a security deposit applies, its amount and conditions will be communicated during the booking process or in the booking confirmation.
11. Property descriptions and facilities
MBZ Inmo takes reasonable steps to ensure that property descriptions, photographs, facilities and other information displayed through MBZ Rentals are accurate and up to date.
Minor changes may occur, for example following replacement of furniture, appliances, equipment or decorative items, provided that they do not materially alter the essential characteristics of the accommodation.
Guests should contact MBZ Inmo before booking if a particular facility, feature or service is essential to their stay.
12. Maintenance and access to the property
Guests should inform MBZ Inmo promptly of any malfunction, damage or maintenance issue that materially affects their stay, allowing a reasonable opportunity for the matter to be investigated and resolved.
Where reasonably necessary, the property owner, MBZ Inmo or authorised contractors may access the property for urgent repairs, maintenance, safety reasons or to prevent damage.
Except in emergencies, reasonable prior notice will be given where practicable.
13. Circumstances beyond reasonable control
Circumstances outside the reasonable control of MBZ Inmo or the accommodation provider may occasionally affect a reservation or stay. These may include serious technical failures, natural events, public authority restrictions or other extraordinary circumstances.
MBZ Inmo will take reasonable steps within the scope of its services to assist the guest.
Any refund, alternative accommodation, compensation or other remedy will depend on the circumstances of the case, the applicable booking conditions and mandatory applicable law.
14. Responsibility
MBZ Inmo is responsible for the reservation, intermediation, management and guest support services that it provides to the extent required by applicable law.
Where accommodation is provided by a third-party owner or operator, responsibility for matters attributable to the accommodation provider remains with that provider, without prejudice to any responsibility that may legally correspond to MBZ Inmo.
Nothing in these Booking Terms & Conditions excludes or limits any responsibility that cannot legally be excluded or limited.
Guests are responsible for their personal belongings except where responsibility arises under applicable law.
Guests must use swimming pools, terraces, stairs, appliances and other property facilities responsibly and in accordance with any safety instructions provided.
15. Complaints and problems during the stay
If a problem arises during the stay, guests should contact MBZ Inmo as soon as reasonably possible so that the circumstances can be investigated and, where possible, appropriate action can be taken.
Complaints submitted after departure should be made in writing and should include sufficient information to identify the reservation and the issue concerned.
Official consumer complaint forms are available in accordance with applicable regulations.
16. Personal data
Personal data collected in connection with reservations and stays will be processed by MBZ Inmo in accordance with applicable data protection legislation and the MBZ Rentals Privacy Policy.
Certain information may be collected, retained or communicated to public authorities where required by law.
17. Applicable law and consumer rights
These Booking Terms & Conditions are governed by Spanish law.
Nothing in these Terms limits any mandatory rights available to consumers under applicable Spanish or European Union consumer protection legislation.
Any dispute will be submitted to the courts or other competent bodies determined in accordance with applicable consumer and procedural law.
18. Language
These Booking Terms & Conditions may be made available in different languages.
Translations are provided to make the conditions of the reservation clear to guests. In the event of any inconsistency between language versions, the interpretation must in all cases respect the guest's mandatory consumer rights under applicable law.
